Your Laury Heating Service Plan (the “Plan”) is subject to the following terms and conditions (“Terms and Conditions”):
Enrollment & Payment Terms
1. Failure to comply with these Terms and Conditions renders the Plan null and void, and under those circumstances, Laury Heating Cooling, LLC (“the Company”) will not refund in full or in part any payment made toward the Plan.
2. Each Plan is for a period of one (1) year, calculated from the enrollment date (the “Enrollment Date”), unless specifically pro-rated, and includes only the equipment set forth in the Plan (the “Covered Equipment”).
3. Prior to scheduling or having the Company perform any services covered by the Plan, a customer enrolling in a Plan (the “Customer”) must either (a) pay the amount due in full at the time of enrollment, or (b) make an initial payment in the amount of 1/12 of the total payment due and provide information for a valid credit card which the Company will charge on an ongoing, monthly basis (“Monthly Payment Plan”). The Company will assess a $30.00 service charge for any item returned by the bank for non-sufficient funds.
4. A Monthly Payment Plan renews automatically unless canceled by the Customer within 30 days of the renewal date, which is one year from the Enrollment Date (the “Renewal Date”). The Company will not notify the Customer in advance that the Plan is renewing or of any price increases effective upon renewal. However, the Customer may contact the Company to receive such information.
5. A Plan may be terminated by either party within 30 days of Enrollment Date or the Renewal Date. However, if the precision tune-up has been completed under the Plan within 30 days of either of these dates, the Customer may not be eligible for a refund. Refunds are calculated on a pro-rated basis, with deduction(s) for services already completed and/or time span of coverage. After 30 days, the Plan stays with the equipment and is transferable to a new owner if such need should arise. The Plan is transferable, not refundable.
6. In the event of a past due account, the Company will not provide service under the Plan, and will not offer the Plan to a customer seeking to enroll.
Scheduling
7. It is the Customer’s responsibility to call the Company to schedule an appointment for the precision tune-up provided by the Plan which shall be performed during normal working hours (Monday – Friday 8 a.m. to 4 p.m.), and scheduled at the Company’s discretion, before and after peak heating and cooling season. The Company reserves the right, at its sole discretion, to reschedule any scheduled precision tune-up appointment. The Company will only perform precision tune-ups on working systems.
8. “24 Hour Emergency Services” is defined as arrival at the Customer’s location within 24 hours of Customer’s contact with a Company representative.
9. The Company shall not be liable for any delay in services due to weather conditions or circumstances beyond its control.
Exclusions
10. The Company does not guarantee or warrant that a precision tune-up provided under the Plan will prevent the Covered Equipment from failing or breaking down.
11. Service discounts provided by the Plan, if any, do not apply to overnight or next day shipping charges, and the Customer will be charged in full for these shipping fees. Additionally, the Company shall not be liable for any delay in services due to the wait time for arrival of parts ordered from a third party nor is the Company liable for any parts that are no longer available from the manufacturer.
12. The Company reserves the right to charge for premium filters, water panels, manufacturer recommended flushes and/or maintenance kits.
13. The Plan does not cover any damage caused by customer negligence, acts of God, accidents, fire, soot, flooding, electrical surge, storm damage, frozen water/pipes, unauthorized repair, water contamination, corrosion, mold, or any other cause attributed to the use of water by equipment, whether as ordinary wear and use or otherwise.
14. The Plan does not include any provisions for the removal, abatement, storage, transportation, treatment, and/or disposal of hazardous materials, including, but not limited to, asbestos. Service will not be provided until hazardous materials are removed.
15. With regard to the precision tune-up and any discounted services provided under the Plan, the Company shall not be liable for any unusual utility charges, loss, damage, or injury caused by defective materials or parts purchased and installed by the Company, or any materials or parts not installed by the Company.
