Membership Terms

Become A Laury Member

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Our Services

These terms apply to all Laury Memberships.

Membership and Payment

Your membership lasts for one year from the date you join.
Coverage applies only to the equipment paid for with your membership.
Payment options include monthly credit/debit card billing or annual payment.
Membership benefits are paused if your account becomes past due or payment is not received.
A $30 fee may apply to a returned payment.

Renewal and Cancellation

Membership is a 12-month subscription with automatic annual renewal unless cancelled by the customer or payment is not received.
If cancelled within 12 months, a $120 early cancellation fee will apply.
If a membership is renewed, it may be cancelled within 60 days without penalty.

Scheduling Maintenance

Members are responsible for scheduling their maintenance visits.
If a membership expires, the maintenance visit may still be scheduled for up to 6 months after expiration.
Maintenance is performed during regular hours: Monday through Friday, 8 a.m. to 6 p.m.
Visits may be scheduled outside the busiest heating and cooling periods.
Maintenance can only be performed on working equipment.
We may need to reschedule because of weather, high service demand, or circumstances outside our control.

Priority Scheduling

Priority scheduling pertains to emergency calls, such as no heat, no cooling, or no hot water.
Priority scheduling means we will make every reasonable effort to arrive within 24 hours after you speak with a Laury representative.
Weather, parts availability, and other conditions outside our control may cause delays.

What Is Not Included

A maintenance visit cannot guarantee that equipment will not break down.
Repair discounts do not cover expedited shipping charges or equipment replacements.
Tankless water heater chemical descaling is not included.
We cannot guarantee that replacement parts will remain available from the manufacturer.
The membership does not cover damage caused by neglect, accidents, flooding, frozen pipes, power surges, storms, fire, corrosion, mold, water contamination, or unauthorized repairs.
Hazardous-material removal, including asbestos removal, is not included. Required remediation must be completed before we can provide service.

Laury Heating Cooling & Plumbing may update membership pricing or terms when a membership renews. Call 856-823-4144 if you have questions.